Help with Facebook & Social Targeting

Where is one of the largest chunks of time spent online during a typical person's day...on Facebook.  It accounts for 20% of our time online.

ReachLocal recently did a study on 500 businesses and we found that 75% of them are actively using Facebook to market their business.  There are many free resources on social media but many companies need to take the next step to aggressively target these users.  This is especially true now that Facebook limits the amount of post that people see from brands.

Below are three ways we are helping our advertisers with social marketing.

1. Drive Calls
   • Facebook has MANY options to help drive engagements.  Our software is here to help learn how to get more of those to happen.  See some of those ways here.
2. Increase Site Visits
   • The flow of traffic between social media, and your website, is key to growing the site's relevance online.  One of the many components of SEO ranking is that your websites is well connected to all of the social media sites.  We help to make sure that this pipeline is healthy and growing.
3. Grow Engagement with Your Business 
• Social media is meant to be social. Local businesses need to engage their followers and fans.

If you are interested in learning more about ReachLocal and Facebook, feel free to visit our Solutions Page.  You can also email or call me to discuss options.

The Digital Marketing Health Check can give you insight on how well you are positioned. 

Directory Listings Are Vital To Healthy Digital Footprint

Directory listings are vital to a health digital footprint...

There are MANY directories online and your business is most likely listed in most of them but how accurate are those listings? 100% of the businesses we polled found errors on their listings.

What does this mean...it means that your name, phone number or address are wrong or not showing.  This is going to be a problem when people are trying to find you and a bigger problem for Google to rank you.  Google won't rank inaccurate listings highly.

Below are three tips to improve your rankings:

1. Claim Listings
   • Go to all the major directories and claim your listing.  Go to Google, Yahoo, Bing, Yelp, CitySearch and Superpages.
2. Maps & Apps
   • Pull you business up on your phone to make sure Google Maps and Apple Maps can find your business easily.  If it doesn't...correct it NOW
3. Update Listing
• Fill out your listings with pictures, profile info and coupons.  The more attractive it looks, the more responses you will get from it.

To read more...visit Are You Making These 3 Mistakes With Your Local Listings? 

The Digital Marketing Health Check can give you insight on how many errors are currently showing for your business.  Visit here.

5 Interesting New Social Media Features

The digital world is fast pace and always changing.  Below are a few key updates that everyone should be up to speed on.  The biggest news is focused on the verified badges on Facebook.  Make sure to go in and claim yours.

1. Twitter Polls
   • A new way to engage fans on your Twitter account
   • Read more on their blog.
2. Twitter Hearts
   • Followers will now heart (like) the content they are engaging with...not a big deal but something to be up to speed on so you are in the know.
3. Facebook Verified Badges
   • ***This one is important to local businesses***
   • Businesses can verify the authenticity and credibility of their page.
   • This can also help local ranking of your page
   • Go here to see how to verify your listing.
4. Facebook Reactions
   • Soon you'll be able to do more than just LIKE a post.  New reactions will enable you to love, laugh or cry at a post.
   • Watch this video if you are interested to see the future.
5. Pinterest Place Pins
   • This is good news for restaurants, bars, hotels and other like business.
   • This feature allows you to build a location based Pinterest board.

Final thought...make sure you verify your local business on Facebook!

Win Back Your Site Visitors

Small businesses spend a lot of resources to get new traffic to their site.  They also typically spend a good amount on updating the website to convert that new traffic.

Here is a surprise to most business owners, your site only converts 3% of that first time traffic.

Now we know the stat...time to look at your site.  You should have some tracking of the site traffic so log into your analytics and see how much new traffic you are getting.  In the case below, one of my clients in the HVAC world, they got

435 new sessions in the last 30 days.  This would mean that 421 people left the website without interacting with the client.

What can be done to get more people to come back to the site?  Below are three steps to increase latent conversions:

1. Retargeting / Remarketing
   • We've all seen banner ads online and we know that some follow us around.  This is an important steps to re-engage people with your brand as they surf online.
   • Retargeting finds users that have been to your site and gives them a reason to come back.  As we talked about last week, you need acompelling offer to get them to come back.
   • Need Help:  Solution - ReachRetargeting
2. Online Reviews
   • Reviews can keep, or kill, a relationship with a potential customer
   • Search your business on Google and see what reviews people are seeing now.
   • Need Help: Solution - ReachCast
3. Social Media Presence
• Are you set up to interact with new customers on social media?
• Social media has many benefits and one of the main ones is to engage new customers with info and offers.  Active social media helps show new potential customers that you are engaged with your clients.
• Need Help: Solution - ReachSEO

Each of these areas are critical to helping get back the lost traffic.  Don't just rely on a new website or fancy splash page to convert because even the best sites only convert 15% of new traffic.  If you do not currently have a strategy to target this lost audience, reach out to Eric Laylon.  You can also visit the website below for more information.

Create an offer that works:

Call To Action - Promo - Offer - Special - Coupon - Sale 

These are all words to describe what we, in the marketing world, love to tell clients to push in their advertising to get interactions.  Where we fail our clients is to help them understand what makes a good offer that drives more leads and sales.

Below are three bullet points to help get the creative juices flowing

Solution for a pain/problem:

• Every company starts with an idea to provide a solution that fills a need.  You then have to find people that have that pain or need, i.e. customers.  Once you've found them...you need them to find you.
• You must point out, in your marketing, that you fulfill that pain for them as well as why they should pick you over the competition in the marketplace.
• Ideas:
• Go to your competitors reviews pages (Yelp/Google Reviews) and see what people are complaining about..then offer a solution to fix that issue.
• Set up Google Alerts to have industry articles sent to you.
• Get out behind the desk and talk with your clients as they come into the store or go out and meet directly with customers.

Hit their deepest desire

• Get to know your audience by drilling down into what drives them emotionally.  Emotions sell and people purchase from this base level reaction.
• Your marketing should pull emotional reactions from your potential client base.  Those reactions can be fear or desire...fear of lose is a potent motivator.
• Ideas:
• Monitor social media.  Make sure your social media is hooked up to your customers so you can see what gets them interested
• Meet with long term clients to see why they use your service or buy your product.
• Look at your features and benefits of your products and introduce that to your new clients.

Provide a guarantee

• Everyone believes in their product or service so put that to the test.  Provide a guarantee that will highlight your confidence.
• Look at what your competitors are doing and take it to the next level.  EVERYONE does a free estimate...so what!!  You want to stand out and be different.
• Ideas:
• Free month
• Free delivery
• Waive installation fee

In conclusion, change it up.  Look for new ways to drive your message home.  If you do not currently have a strategy to target your audience, reach out to Eric Laylon.  You can also visit the website below for more information.

How Does Social Affect Your SEO Efforts?

Many local businesses know that Social is important to managing your online brand but few know how it helps/hurts your website's organic placement.  Google has been tight lipped about the direct correlation between your efforts on social media and your ranking.  What we do know is that Facebook/Twitter/YouTube are great ways to drive traffic to your main website and Google loves seeing that your site is being "talked" about.

ReachLocal has been helping clients with SEO for some time now.  During that time, we've come to see the below areas are key reasons why you should be active in your social properties:

Link Building

•  Google wants links pointing at your site so having your social media pages directing traffic to your site is going to be an important step to speaking Google's language.

Website Authority

• Authority is how valuable Google sees your site.  The more people visiting and staying on your website, the higher the authority and better the ranking.
• Social traffic tends to have high time on site so this helps in building good authority in Google's eyes.

Social Chatter

• What better way to show the search engines that you matter then to have a lot of people talking about you.  Social chatter is when people are talking about you on Facebook or sharing your infographics or Tweeting your info out to their followers.

Are you curious how healthy your social media and website are?  Feel free to have your check up done by visiting Digital Marketing Health Check.  This tool will enable you see where your brand stands.

Improving Your Social Brand

We've talked to many local Philadelphia businesses about the importance of Social on your organic SEO.  Many small local businesses need assistance with digital marketing here in Philly and I want to outline some key areas to focus on when developing your Social Media. 

• Platform
• There are many choices to engage your customers on Social Media.  You have Facebook, Twitter, Pinterest, LinkedIn, YouTube and much more coming out each month.
• Make sure you know your demographics and marry your brand to the right one(s).  That might include not going into the medium, as a whole, but I would guess this is rare.  Most everyone is tied into Social Media at some point so it is important to be where your clients are surfing.  You must pick the right one(s) and get to work.
• Engage
• Once you've determined the path, it's important to connect with your customers...and do so regularly.
• Offer help
• Give advice
• Join conversations
• Thank people for joining
• All of these things will show that you are here for your clients
• Creativity
• There are numerous examples of creativity on Social Media.  Here are a few examples to get your creative juices flowing:
• Nikon
• BWM
• Budweiser
• Balance
• You should never use Social Media as a way to sell, sell, sell and sell some more.  It's all about having balance in your approach.  You should lean more on offering free advice and then sprinkle in your paid services.  I like using the good ol' 80/20 rule. 

Have you been struggling in these areas?  Do you need help to drive a better brand?  That is where we help take your efforts to the next level.  ReachLocal's Social Media program, called ReachCast, is designed for small to medium sized businesses to launch off on what they are currently doing to achieve their next goal.  See more by visiting the image below...

ReachCast